FAQs
Last Updated: June 2026
Got questions about your order, delivery, or anything in between? You're in the right place. Below are the answers to what customers ask us most — and if you don't find what you're looking for, our team is always just an email or phone call away.
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1. Ordering
Whether you're picking out a new patio set or replacing a single piece, placing an order with Rivah Interiors should be simple and stress-free. Here's what to know before and after you check out.
Q: How do I place an order?
- Shop at https://rivahinteriors.com/, add what you'd like to your cart, and proceed to checkout.
- We accept several payment methods (see the Payment & Billing section below), so you can pay however is most convenient.
- Once your order is confirmed, you'll receive an email with your order details — keep that handy.
Q: Do I need to create an account to order?
- No, you don't. You can check out as a guest without creating an account.
- That said, having an account makes it easier to review past orders and track anything in progress.
Q: Can I change or cancel my order after placing it?
- We move quickly — orders are processed within 1–2 business days — so please contact us as soon as possible if you need to make a change.
- Reach us at sales@rivahinteriors.com or +1 (804) 529-7770 during business hours (Mon–Sat, 9 AM–5 PM EST).
- We'll do everything we can to accommodate you, but we can't guarantee changes once an order has shipped.
Q: How do I know if an item is in stock?
- If an item is listed on the site and available to add to the cart, it's generally in stock and ready to ship.
- If you're unsure about a specific piece, just get in touch — we're happy to confirm availability before you order.
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2. Shipping & Delivery
Every order from Rivah Interiors ships free, with no minimums attached. Here's a clear picture of how the whole process works from the moment you check out to the day your furniture arrives.
Q: How long will it take for my order to arrive?
- Orders are processed in 1–2 business days before they ship.
- After shipment, delivery typically takes 3–5 business days in transit.
- If you place your order after 5 PM EST, it will be processed starting the next business day.
Q: Is shipping really free? Is there a minimum order amount?
- Yes — shipping is free on every order, with no minimum purchase required.
- That applies to everything we carry, whether you're ordering a single chair or a full outdoor dining set.
Q: Do you ship outside the United States?
- Not at this time. We currently ship within the United States only.
- If that changes in the future, we'll update this page accordingly.
Q: Will I get tracking information for my order?
- Yes. Once your order ships, you'll receive a tracking number via email so you can follow along.
- If you don't see the email, check your spam folder — or reach out to us at sales@rivahinteriors.com and we'll look it up for you.
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3. Returns & Refunds
We want you to love what you bring home. If something isn't right, here's how returns work at Rivah Interiors — no complicated hoops, just a clear process.
Q: What is your return window?
- You have 30 days from the delivery date to initiate a return.
- After 30 days, we're generally unable to accept returns, so don't wait too long if something isn't working out.
Q: Is there a restocking fee?
- No restocking fee — ever. What you paid for the item is what comes back to you, minus any applicable return shipping costs.
Q: Who pays for return shipping?
- Return shipping costs are the customer's responsibility.
- We recommend using a trackable shipping method, so you have proof of return in case anything comes up along the way.
4. How can I pay for my order?
We accept a broad range of secure payment options to make your checkout easy:
- American Express
- Apple Pay
- Google Pay
- Mastercard
- Discover
- Visa
- JCB
Contact Information:
Business Name: Rivah Interiors
Website: rivahinteriors.com
Phone: +1 (804) 529-7770
Email: sales@rivahinteriors.com
Address: 838 Northumberland Hwy, Callao, VA 22435