Shipping policy

Getting your new furniture delivered safely and on time matters to us as much as it does to you. At Rivah Interiors, every order is packed with care and sent through trusted carriers — because we know you're not just waiting on a package, you're waiting on something that's going to live in your home. We want that experience to feel right from the moment you hit "order" to the moment it arrives at your door.

Last Updated: June 2026

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1. Order Processing Time

Once you place your order, our team gets to work on it right away. Here's what to expect before your order ships:

  • Processing time: 1–2 business days from the time your order is placed
  • Orders placed after 5 PM EST will begin processing the next business day
  • Business days are Monday through Saturday — Sunday orders are picked up Monday morning
  • You'll receive a confirmation email once your order has been processed and handed off to the carrier

2. Shipping Time & Delivery Estimates

After your order leaves our hands, delivery typically moves quickly. Smaller furnishings and accessories ship via standard carriers, while larger furniture pieces may be routed through freight services to get them to you safely.

  • Estimated transit time: 3–5 business days after shipment
  • Carriers used include UPS, FedEx, USPS, and freight carriers for larger or heavier furniture items
  • Total estimated time from order to delivery: 4–7 business days under normal conditions
  • Rivah Interiors ships to addresses within the United States only — international shipping is not available at this time
  • Delivery estimates are not guaranteed; occasional carrier delays can occur, especially during peak seasons

3. Shipping Charges

This one's easy — and we're happy to say it plainly.

  • Shipping is free on all orders; no minimum purchase required
  • Free shipping applies to all domestic (US) deliveries, regardless of order size or item weight
  • No discount codes or thresholds needed — free shipping is applied automatically at checkout

4. Order Tracking

Once your order ships, you won't be left wondering where it is.

  • Tracking information is emailed to you as soon as your order is handed off to the carrier
  • Use the tracking number provided to follow your shipment directly on the carrier's website
  • If you don't see a tracking email within 2 business days of ordering, check your spam folder first — then reach out to us at sales@rivahinteriors.com
  • Our team is available Mon–Sat, 9 AM–5 PM EST, to help with any tracking questions

5. Delivery Issues or Delays

Most orders arrive within the estimated window, but sometimes things outside our control — weather, carrier volume, regional delays — can push a delivery back. We stay on top of it and want you to do the same.

  • If your tracking shows a delay or your estimated delivery date has passed with no update, contact us right away so we can look into it
  • Reach us at sales@rivahinteriors.com or +1 (804) 529-7770, Mon–Sat, 9 AM–5 PM EST
  • We'll work directly with the carrier on your behalf to get clarity on your shipment's status
  • In rare cases where a package is confirmed lost in transit, we'll work with you on a resolution as quickly as possible

6. Damaged Packages

Furniture takes up space, and unfortunately, that means more surface area for things to go wrong in transit. If your order arrives damaged, don't worry — we'll make it right.

  1. Before signing for or accepting a delivery, inspect the packaging for any visible damage
  2. If damage is found, photograph everything — the packaging, the item itself, and any visible impact points — before moving or discarding anything
  3. Contact us within 48 hours of delivery at sales@rivahinteriors.com with your order number and photos attached
  4. Acting quickly helps us file a carrier claim and get a resolution started without delay
  5. For full details on how damaged items are handled, please refer to our Refund Policy on the Rivah Interiors website

7. Incorrect Shipping Address

Please ensure that your shipping address is accurate before placing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.

If you need to correct your shipping address and your order has not yet shipped, please contact us immediately

Contact Information

  • Company Name: Rivah Interiors
  • Email: sales@rivahinteriors.com
  • Website: https://rivahinteriors.com/
  • Phone: +1 (804) 529-7770
  • Address: 838 Northumberland Hwy, Callao, VA 22435
  • Business Hours: Mon–Sat, 9 AM–5 PM EST