Refund policy

At Rivah Interiors, we put real care into helping you find outdoor furniture and home furnishings that belong in your space — and we want that same care to show if something doesn't work out. Returns don't have to be a headache, and we've kept this policy as straightforward as we can make it.

Last Updated: June 2026

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1. Return Window

You have a generous window to decide whether your purchase is the right fit. If it isn't, here's what to know:

  • Return window: 30 days from the delivery date
  • Returns requested after 30 days cannot be accepted, so please inspect your order when it arrives

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2. Return Eligibility

We want returns to be fair for everyone, so items do need to meet a few conditions to qualify. Most furniture and furnishing purchases are eligible as long as they come back in the same shape they left.

  • Items must be unused and in original condition — no signs of wear, assembly marks, or outdoor use
  • Original packaging should be included whenever possible; this helps protect the item in transit back to us
  • Final sale items are not eligible for return — these will be clearly marked at the time of purchase
  • Custom or special-order pieces are made specifically for you and cannot be returned unless they arrive damaged or defective

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3. How to Return

Starting a return takes one email. We'll take it from there and walk you through the rest.

  • Email us at sales@rivahinteriors.com with your order number and the reason for the return
  • We'll respond with next steps within 2 business days
  • Please don't ship anything back before hearing from us — unapproved returns may not be processed

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4. Return Label

Once your return is approved, getting your label is simple. You won't have to track one down yourself.

  • A return shipping label will be emailed to you after your request is reviewed and approved
  • Print the label, attach it to your securely packed item, and drop it off at the carrier location listed on the label
  • If you have trouble with the label, reach out to us at sales@rivahinteriors.com, and we'll help sort it out

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5. Restocking Fee

This one's easy — and we think it's the right call.

  • Rivah Interiors charges no restocking fee on any eligible return
  • The full purchase price (minus return shipping) will be refunded once your item is received and inspected

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6. Damaged or Defective Items

If your furniture arrives damaged or with a defect, that's on us — not you. We handle these situations separately and quickly.

  • Email us within 48 hours of delivery at sales@rivahinteriors.com
  • Include clear photos of the damage or defect along with your order number
  • We'll arrange a free replacement or full refund — whichever you prefer
  • You will not pay return shipping costs in cases of damage or defect
  • Acting within the 48-hour window helps us file a claim with the carrier on your behalf when needed

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7. Refund Processing

Once your return lands back with us, we move on it quickly.

  • Returned items are inspected upon receipt
  • Approved refunds are issued to your original payment method within 5–7 business days of receiving the return
  • You'll receive a confirmation email once the refund has been processed
  • Depending on your bank or card issuer, it may take a few additional days for the funds to appear in your account

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8. Return Shipping Cost

We want to be upfront about this part so there are no surprises.

  • Return shipping is paid by the customer for standard returns
  • Rivah Interiors covers return shipping only for damaged or defective items (see Section 6)
  • We recommend using a trackable shipping method — we can't issue a refund for a return that doesn't make it back to us

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Contact Information

  • Company Name: Rivah Interiors
  • Email: sales@rivahinteriors.com
  • Website: https://rivahinteriors.com/
  • Phone: +1 (804) 529-7770
  • Address: 838 Northumberland Hwy, Callao
  • Business Hours: Mon–Sat, 9 AM–5 PM EST